FAQ

Account creation will be available soon. Once launched, you’ll be able to click “Sign Up” in the top-right, enter your details, and confirm your email to access your profile.

Check your spam/junk folder and mark us as safe. If it’s not there, use “Resend verification” on the login page or contact us.

Go to Login → “Forgot password,” enter your email, and follow the reset link we send you.

After logging in, go to My Account → Profile and edit your details. Save when finished.

Send a request via the Contact Us page from your account email. We will confirm and process it.

This feature will be coming soon. You'll be able to create an account and purchase a membership from the Shop. Your member role is applied automatically after payment.

Yes. The primary account holder can add family members under the same plan (instructions are emailed after checkout).

If you saved a card with Stripe during checkout, your plan renews automatically on the expiry date. You can turn auto-renew off in My Account → Subscriptions.

Go to My Account → Subscriptions. You’ll see your plan, status, and expiry date.

Yes! Selected events include member pricing. Log in and the discount applies automatically if your role qualifies.

Go to My Account → Orders to view receipts and any downloadable tickets.

Refunds follow our official Terms & Conditions. Please review the refund section on the Terms & Conditions page or contact us with your order number for assistance.

Confirm your membership is active in My Account → Subscriptions. If active, refresh the event page or log out/in. Still stuck? Contact us.

We accept major credit cards via Stripe. For special arrangements, please contact us.

Yes. A receipt is emailed automatically and also available under My Account → Orders.

Official donation receipts depend on current CRA guidelines and our charity status. See our Donations page for details.

Check that your card details, postal code, and CVC are correct and that your bank allows online/foreign transactions. Try again or contact your bank.

The primary account holder can add family members from My Account → Family (link provided by email after purchase).

Go to My Account → Family and remove the member, or contact support if you need help.

Check your spam folder, add our address to your contacts, and ensure you’re subscribed. If issues persist, contact us.

Visit our Newsletter Archive page for recent issues.

We use your data to provide membership, events, and community services. See our Privacy Policy for details.

Yes. Submit a request via the Contact page from your account email.

Payments are processed securely by Stripe. Card data is not stored on our servers.

Try refreshing the page, clearing your browser cache, or updating your browser. If the issue persists, send us your device and screenshots.

Reset your password, ensure caps lock is off, and try another browser. If it still fails, contact us with your email and a brief description.

Wait 2–3 minutes, then refresh My Account. If nothing changes, share your order number with support and we’ll fix it.

Fill out the form on our Contact page and tell us your interests and availability.

Use the Contact form on our website and include your order number or membership email for faster help.

Check the homepage, Events page, and our social channels for the latest updates.